Privacy Policy

Last Updated: March 21, 2025

Introduction

Cleanesty ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, store, disclose, and safeguard your data when you use our website (https://cleanesty.com), mobile applications, or services ("Services"). By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our Services.

We operate primarily in Bangkok, Thailand, and provide professional cleaning services, including home cleaning, sofa cleaning, ironing, laundry, and more. This Privacy Policy applies to all users of our Services, including customers, website visitors, and professionals who provide cleaning services through our platform.

1. Information We Collect

We collect the following types of information to provide and improve our Services:

• Personal Information: When you book a cleaning service, create an account, or contact us, we may collect:
  • Name
  • Email address
  • Phone number
  • Physical address (including condo access instructions)
  • Payment information (e.g., credit card details, bank account information for transactions)
  • Special instructions or preferences (e.g., pet information, cleaning priorities)
• Professional Information: If you are a cleaner working with Cleanesty, we may collect:
  • Identification details (e.g., name, contact information)
  • Background check information (via third-party services)
  • Professional qualifications and certifications
• Usage Data: We automatically collect information about how you interact with our Services, including:
  • IP address
  • Browser type and version
  • Device information (e.g., operating system, device ID)
  • Pages visited, time spent on pages, and referral URLs
  • Cookies and similar tracking technologies (see Section 7 for details)
• Sensitive Information: We may collect sensitive information, such as:
  • Pet information (e.g., presence of cats or dogs for additional fees)
  • Access codes or instructions for your property (e.g., gate codes, intercom details)

We do not knowingly collect personal information from children under 16 years of age. If we learn that a child under 16 has provided us with personal information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with information, please contact us at support@cleanesty.com.

2. How We Use Your Information

We use your information for the following purposes:

• To Provide Services:
  • Process bookings and payments
  • Schedule and coordinate cleaning services
  • Communicate with you about your booking (e.g., confirmations, updates, reminders)
  • Assign cleaners to your booking and provide them with necessary details (e.g., address, special instructions)
• To Improve Our Services:
  • Analyze usage data to enhance our website and Services
  • Conduct internal research and development
  • Monitor and improve customer support
• To Communicate:
  • Send promotional emails, newsletters, or offers (you can opt out at any time)
  • Respond to inquiries, complaints, or feedback
  • Notify you of changes to our Services or policies
• For Legal and Security Purposes:
  • Comply with legal obligations (e.g., tax reporting, responding to legal requests)
  • Protect against fraud, abuse, or unauthorized access
  • Enforce our Terms of Service and other policies

We will not use your personal information for purposes other than those described in this Privacy Policy unless we have your explicit consent or it is reasonably anticipated based on the nature of our Services.

3. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following circumstances:

• With Cleaners: We share your name, address, contact details, and special instructions with the assigned cleaner to facilitate the service. Cleaners are contractually obligated to use this information solely for providing the service and to maintain its confidentiality.
• With Service Providers: We may share your information with third-party vendors who assist us in operating our Services, such as:
  • Payment processors (e.g., PayPal, credit card companies) to process transactions
  • Cloud hosting providers for data storage
  • Customer relationship management (CRM) tools for managing bookings
  • Analytics providers to understand website usage
  These providers are bound by strict confidentiality agreements and are prohibited from using your information for their own purposes.
• For Legal Reasons: We may disclose your information if required by law, such as:
  • To comply with a court order, subpoena, or legal process
  • To protect the rights, property, or safety of Cleanesty, our users, or the public
  • To investigate or prevent fraud, security issues, or illegal activities
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of such a transfer and any changes to this Privacy Policy.

4. How We Protect Your Information

We take the security of your personal information seriously and implement reasonable measures to protect it from unauthorized access, loss, misuse, or alteration. These measures include:

• Encryption: We use Secure Sockets Layer (SSL) technology to encrypt sensitive data (e.g., payment information) during transmission.
• Access Controls: Access to personal information is restricted to authorized personnel only, who are trained in data protection practices.
• Secure Storage: We store your data on secure servers hosted by reputable third-party providers with industry-standard security measures.
• Regular Audits: We conduct periodic reviews of our security practices to identify and address vulnerabilities.
• Third-Party Vetting: We ensure that third-party service providers (e.g., payment processors, hosting providers) have adequate security measures in place.

Despite these efforts, no online transmission or storage system is 100% secure. We cannot guarantee the absolute security of your information, and you transmit data to us at your own risk. If you use public Wi-Fi or unsecured networks to access our Services, we recommend taking extra precautions (e.g., using a VPN).

5. Cookies and Tracking Technologies

We use cookies and similar technologies (e.g., web beacons, pixel tags) to enhance your experience on our website. Cookies are small data files stored on your device that help us:

• Remember your preferences (e.g., login details)
• Analyze website usage (e.g., pages visited, time spent)
• Deliver personalized content and ads

Types of Cookies We Use:

• Essential Cookies: Necessary for the website to function (e.g., maintaining your session during booking).
• Analytics Cookies: Help us understand how users interact with our website (e.g., Google Analytics).
• Marketing Cookies: Used to deliver relevant ads and track the effectiveness of marketing campaigns.

You can manage cookie preferences through your browser settings. However, disabling essential cookies may affect the functionality of our Services. For more information, please review our Cookie Policy (to be created separately if needed).

6. Your Rights and Choices

You have certain rights regarding your personal information, subject to applicable laws:

• Access: You may request access to the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to legal retention requirements.
• Opt-Out: You may opt out of marketing communications by clicking the "unsubscribe" link in emails or contacting us at support@cleanesty.com.
• Data Portability: You may request a copy of your personal information in a structured, commonly used format.

To exercise these rights, please contact us at support@cleanesty.com. We will respond to your request within 30 days, unless additional time is required under applicable law. We may need to verify your identity before processing your request.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. For example:

• Booking and payment information is retained for 3 years after your last interaction with us to comply with tax and financial regulations.
• Account information is retained for the duration of your account and up to 1 year after account closure, unless you request deletion sooner.
• Usage data (e.g., analytics) is retained for up to 2 years for internal analysis.

After the retention period, we will securely delete or anonymize your information.

8. International Data Transfers

Cleanesty operates primarily in Thailand, but we may use third-party service providers (e.g., cloud hosting, payment processors) located in other countries, such as the United States or the European Union. By using our Services, you consent to the transfer of your personal information to these countries, which may have different data protection laws than Thailand. We ensure that such transfers comply with applicable laws and that appropriate safeguards (e.g., contractual agreements) are in place to protect your data.

9. Third-Party Links and Services

Our website may contain links to third-party websites or services (e.g., payment processors, social media platforms). We are not responsible for the privacy practices or content of these third parties. We encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our Services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe a child under 16 has provided us with personal information, please contact us at support@cleanesty.com, and we will delete it immediately.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our Services after such changes constitutes your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

• Email: support@cleanesty.com
• Address: Cleanesty, [Your Business Address], Bangkok, Thailand
• Phone: [Your Business Phone Number]